Refund Policy

Effective Date: 20 August 2020

At Stratvard, we are dedicated to delivering high-quality educational experiences that empower learners to achieve their career goals. We strive to be transparent and fair in our policies, including those related to payments and refunds. This Refund Policy outlines the conditions under which refunds may be issued for our programs and services.

1. Registration Fee

The Registration Fee is strictly non-refundable, regardless of the method of payment. This fee covers the administrative and technical setup required to create your personalized LMS (Learning Management System) account and learner dashboard.

2. Admission Fee

The Admission Fee refers to the full program fee paid (excluding the Registration Fee) that grants access to all course resources, learning modules, and scheduled sessions.

Refund Eligibility

A refund of the Admission Fee may be granted only under the following conditions:

• A written request for a refund is submitted tosupport@stratvard.comwithin seven (7) calendar days from the date of full payment.
• The learner has not accessed any part of the course content or study material on the LMS platform.

If both conditions are met, the Admission Fee will be refunded after applicable deductions (see Section 6). Once any course material is accessed, no refund request will be entertained, regardless of the time of request.

3. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

• If the refund request is made after the 7-day period from the date of payment.
• If the learner has accessed any course content or study material.
• If the program was financed through a third-party lender (Edu loan).
• If the course was purchased at a discounted or subsidized rate.
• If the learner opted for payment in installments.

4. Class Rescheduling or Cancellations by Stratvard

Stratvard reserves the right to reschedule or postpone classes due to unforeseen or unavoidable circumstances.

In the unlikely event that Stratvard cancels a learner’s enrollment, a refund of the Admission Fee (excluding GST and the Registration Fee) will be processed.

5. Refund Process

Upon receipt of a valid refund request, Stratvard will initiate a review to verify compliance with the eligibility criteria. If approved, the refund will be processed within seven (7) business days to the original method of payment.

6. Refund Amount

The refund amount, where applicable, will be equal to the Admission Fee paid, excluding:

• The Registration Fee
• GST or any applicable taxes

7. How to Request a Refund

To request a refund, please email:

support@stratvard.com

Please include the following information:

• Full Name
• Program Name
• Date of Payment
• Payment Reference Number
• Reason for Refund Request

8. Contact Us

If you have any questions regarding this policy or need assistance, please contact our support team at:

support@stratvard.com

We are here to support you throughout your learning journey.